Frequently Asked Questions

Welcome to Bluff Lane Gifts & Decor! If you have questions, we are happy to help! Please email us or message us on any of our social media pages. 

Where is Bluff Lane located?

We are located in Jefferson, Georgia, which is northeast of Atlanta between Athens and Gainesville. We love the small town feel of the area! Plus, we're close to UGA for football games in the fall!

Do you have a store location?

Not yet, but we are on the lookout! You never know when we may announce that we have a new location opening soon! 

I need the product fast. How quickly do you ship?

All products listed on our website are in stock and ready to ship. If you order Monday through Friday, your order will ship within 24 hours. If it's early enough in the day, it will ship the same day. 

If you order on Saturday morning, we will do our best to get it shipped out Saturday. Our local post office closes at noon.

Any orders that don't meet the deadline on Saturday or that are placed on Sunday, will ship out first thing Monday morning. 

How do you ship? How long will my package take? How much does shipping cost?

We offer shipping through USPS and UPS. In most cases, USPS will be the most inexpensive option for you. 

USPS First Class

If the package weighs 15.9 oz or less, it is eligible to be shipped via First Class mail. Please note this may take a little longer to arrive.

Most packages we have shipped via First Class are $3.50 - $6.00 in shipping costs.

USPS Priority 

Priority mail and packages are the quickest way to receive your package. It generally arrives within 2-3 business days, depending on where you are located. We ship from the east coast.

Priority starts at $7.70. Most packages will ship for around that amount.

UPS Ground 

We also offer UPS Ground. This is generally the more inexpensive option only if it's a larger package or a heavier package. 

You will be presented all options at checkout so you can choose which one fits your timeline and budget best. 

Free Shipping

And remember, orders over $75 ship FREE! :)

We've even been known to refund any extra shipping costs to you if the estimate was off during checkout. 

Can I leave a product review?

Absolutely!

A few days after your product arrives, you should receive an email asking for your input on your order. We would love for you to leave a product review!

If you have any issues at all, please email us or message us so we can help. We want you to be completely satisfied with your purchase. 

How often will I receive emails from you if I sign up?

We send a weekly newsletter out to all of our customers. This showcases any new products that have arrived, best sellers, promotions, and more!

We promise not to bombard your inbox!

On occasion, we may send out an extra email if we're really excited about a new arrival or we have a sale and want to be sure you're the first to know. 

And rest assured your email address is safe with us. We will never rent, sell, or share your email address. We value the trust you have placed in us.

Please be sure to add our email address to your contacts so you won't miss an email from us!

Do you have a rewards program? How does it work?

Yes, we do! You will be enrolled automatically upon signing up for our email list or placing an order. 

You can earn points for ordering, writing a review, sharing about us to your friends and family, and more!

When you reach a certain number of points, you will receive extra discounts on a future purchase!

I have a product suggestion. Can I tell you about it?

Yes, please do! We would love to hear from you. 

Please email us or message us on any of our social media pages. 

The product I want shows out of stock. When will it be back in stock?

On our every day products, we can likely reorder (and will) when it sells out. Due to the pandemic, the lead times from our vendors are varying greatly. 

If you email us about the product you are interested in, we'll be happy to let you know when it's back in. 

If it is a seasonal product, in all likelihood, once it's gone, that's it.

We have to place seasonal orders up to 9 months before that season so it's nearly impossible to get additional stock in the season itself. 

My question isn't answered here. 

We would love to help you. Please email us or message us on any of our social media channels. 

We look forward to hearing from you!